Last updated: 5 August 2026
Stocked lines ordered by 3pm on a working day are dispatched the same day and normally delivered the next working day to mainland UK addresses. Some remote postcodes, the Scottish Highlands, islands and Northern Ireland can take 1 to 2 extra working days. Bespoke and specially imported lines are quoted with their own lead time, typically 8 to 10 weeks, and are not covered by the next-day service.
Please check the number of packages against the delivery note and inspect for visible damage before signing. Sign as damaged where relevant and tell us within 3 working days of delivery about any shortage or transit damage, quoting your order number, with photos where possible. We will replace, credit or refund affected goods.
Stocked goods can be returned within 14 days of delivery provided they are unused, unopened and in their original packaging. Contact us first for a returns reference; unreferenced returns cannot be processed. You arrange and pay for return carriage unless we agree otherwise. Once goods are received and checked we will credit or refund the goods value. A restocking charge of up to 15% may apply to returns caused by over-ordering.
Faulty goods are always replaced, credited or refunded regardless of the above.
If a product does not meet its published specification, tell us within a reasonable time of discovery. We may ask for a sample or photos to raise the claim with the mill. Where a fault is confirmed we will replace the goods or credit them in full, including reasonable return carriage.
If a delivery fails because nobody could receive it or access was restricted, the carrier will usually attempt redelivery the next working day. Repeated failed attempts may incur a redelivery charge at cost.
Delivery or returns question? Call 0161 262 0870 with your order number, or email info@straitspackaging.co.uk.
